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Client Experience Manager

Client Experience Manager


Ground Truth Intelligence is the global platform for due diligence and investigations. Based in London, we are a dynamic tech start-up with big ambitions for transforming the way research is done in the corporate intelligence world. 

We are seeking a Client Experience Manager to join our team. The role will work with the Client Experience team in ensuring clients have a smooth and successful experience on our platform. Aspects of the work required will include operational project administration, oversight of a platform operations team, interacting with stakeholders including clients and partners, and providing input on research quality, internal processes and product improvements. A successful candidate must be detail-oriented, self-driven, and a critical thinker. We note that this role can be remote and the successful applicant is not required to live in the UK. However, to be based in Europe (European timezones) is required.

The following skills/criteria are essential: 

  • Experience communicating with clients or other stakeholders in a professional context.
  • Outstanding organisational skills when juggling multiple responsibilities.
  • A ‘can do’ entrepreneurial mindset.
  • Minimum of 5 years’ experience working in a research, investigations, corporate intelligence, or anti-financial crime compliance role, must have EDD-investigations experience specifically.
  • Working understanding of international anti-financial crime compliance regulations and standards (Anti-Money Laundering, Anti-Bribery and Corruption), Know Your Customer and Third Party Risk management concepts.

The following skills/criteria are desirable:

  • Agility in learning new software and applications
  • Prior work in a start-up environment
  • Experience in team management
  • Creativity, curiosity and a drive to learn and excel
  • Industry-recognized qualifications from ICA/ACAMS/CFCS/etc

Applicants should email a copy of their CV and a cover letter (briefly stating your interest in the advertised role and what skills and experience you think you can bring to the opportunity) to with the aim that the successful applicant will begin work as soon as possible. 

Depending on the number of applications we receive, we can only guarantee to respond to successful candidates at each stage.