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Client Experience Manager

Client Experience Manager

Client Experience
London
Full-time

Ground Truth Intelligence is the global platform for due diligence and investigations. Based in Shoreditch, London, we are a dynamic tech start-up with big ambitions for transforming the way research is done in the corporate intelligence world.

We are seeking a Client Experience Manager to join us in London. The role will work with the Client Experience team in ensuring clients have a smooth and successful experience on our platform. Aspects of the work required will include operational project administration, oversight of a platform operations team, interacting with stakeholders including clients and partners, and providing input on internal processes and product improvements. A successful candidate must be detail-oriented, self-driven, and a critical thinker.

The following skills/criteria are essential:

  • Experience communicating with clients or other stakeholders in a professional context
  • Outstanding organisational skills when juggling multiple responsibilities
  • A ‘can do’ entrepreneurial mindset
  • Minimum of 3 years’ experience working in a research, investigations, corporate intelligence, or anti-financial crime compliance role
  • Working understanding of international anti-financial crime compliance regulations and standards (Anti-Money Laundering, Anti-Bribery and Corruption), Know Your Customer and Third Party Risk management concepts
  • Right to work in the UK

The following skills/criteria are desirable:

  • Agility in learning new software and applications
  • Prior work in a start-up environment
  • Experience in team management
  • Creativity, curiosity and a drive to learn and excel
  • Industry-recognised qualifications from ICA/ACAMS/CFCS/etc

Applicants should submit a copy of their CV and a cover letter (briefly stating your interest in the advertised role and what skills and experience you think you can bring to the opportunity) by COB on 5 October with the aim that the successful applicant/s will begin work in late October / early November 2022.